Visitor Information

Come and explore the woodland walk with its abundance of wildlife

Preparing for your visit

Visitors are welcome to come and share our fantastic facilities.  In order to prepare for your visit, please read the following information which will ensure your safety and make sure you get the most out of your time with us.

Pepenbury is home to 71 people with a learning disability and complex needs.  By visiting us you will help us provide a more inclusive environment for our residents and service users.

Our more able residents are regular visitors to the coffee shop and outdoor areas and enjoy meeting members of the public who visit us.  Others work on the site and you may see them serving in the coffee shop, caring for our small animals or in our gardens and woodlands, where they are gaining new skills.

Some of our residents may become agitated in public places, which can be unsettling for visitors.  However, they will always have their Support Worker with them and other staff will be on hand to help if needed.  We have assessed any risk to visitors and put measures in place that mean issues rarely occur.  People who visit us regularly get to know our residents and benefit from chatting with them and finding out more about learning disability.  Visitors also find our more about the services we provide to ensure residents lead full and active lives, and they become great advocates for our work.

Pepenbury is a unique environment, visitors soon discover for themselves what a special place it is and can't wait to come back and visit us again.

Top Tips for your visit

Pepenbury is free to visit and parking is also free

Lock valuables away and out of sight

A map of the woodlands is available from the Coffee Shop

Please wear sensible footwear as the ground is uneven in places

Wellingtons are advisable in wetter weather

Please keep to the footpaths

Please don't feed the animals

Animals may bite

Please wash hands after visiting the animals

Please take litter with you

Our coffee shop is open from 10:00am to 14.30pm weekdays throughout the year and also on Saturdays from May to September.  However, we rely on the availability of volunteers to help run the coffee shop, so please phone ahead during office hours on 01892 822168 and check that the coffee shop will be open, especially if you are planning to visit on weekends or Bank Holidays.

If you have enjoyed your time with us, please drop a donation in the donations box!  This will help us to maintain our facilities so that residents and visitors can continue to enjoy them.

ACCESSIBILITY STATEMENT

Pepenbury is a charity which supports people with complex needs including physical disabilities and as such has specially designed full wheelchair access throughout the whole complex.

The car park has parking reserved for those with mobility issues.  There are pathways from the car park which allow visitors into the woodland walk, animal viewing area, outdoor gym, small animal barn and ramp access to the coffee shop.

The assessable toilets and shower facilities are located on the north side of the estate and is open Monday-Friday 09:00-16:00 (15:00 on Fridays).

There are First Aiders on site at all times and they can be contacted on 07979 179974 should the need arise.

If you require any further access information about Pepenbury please call 07979 179978

Please note the Cafe does not have a Hearing Loop System.

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