Frequently Asked Questions: Families

Our residents personalise their rooms themselves

My son is due to leave school next summer, what accommodation options does he have?

Pepenbury provides a range of options from full time residential care, supported accommodation and support to live in the community.

Our Head of Care Services works with families and Care Managers to identify the needs and wishes of each individual and to put together an appropriate package of support.

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What services does Pepenbury offer during the day?

Pepenbury’s Acorns day services offers a range of stimulating and creative day time activities including art, pottery, horticulture, catering, care of small animals and daily living skills.

This is available as full or half-day sessions and people can choose whichever activities they are interested in throughout the week. Acorns activity sessions can be paid for through support packages, direct payments or self funded.

MOST community support service provides one-to-one support for people to be active within their community or help with day-to-day living. MOST can support people to go shopping, attend a doctor’s appointment, go for a hair cut, do the housework or help them enjoy an active social life.  Hill Park Outreach Service offers this service in Bexley and surrounding boroughs.

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How are places within Pepenbury’s care and support services funded?

Funding for adults with a learning disability in residential care is supported by an indidividual’s own benefits, which are then topped up by the Local Authority. Care Managers allocate a package of support following an assessment of an individual’s needs.

Speak to your Local Authority in the first instance to see what level of financial support they will make available.

We encourage families to visit a number of providers to see the range of options on offer and to decide which may be the most appropriate. Once you have decided that Pepenbury is an option, you will need to speak to your Care Manager to ensure that they will support the placement financially.

Our Head of Care Services can advise you on this process.

Basic Residential Care Fees vary greatly and reflect the specialism of the house, the facilities available and the level of staffing required.

How are Pepenbury’s leisure and learning services funded?

Funding for sessions in Acorns day services or for one-to-one community support is funded through individual’s support packages allocated by their Local Authority following an assessment of needs.

For people in receipt of a Personal Budget, please contact Pepenbury’s Head of Day Services directly on 01892 822168.

My family member is in residential care in another part of the country, but I would like them to live closer to me in Kent, is this possible?

Yes, we welcome people from across the country to benefit from our services. As a first step, we would recommend you contact our Head of Care Services to discuss your family member’s needs and find out if we have any suitable vacancies. We can advise you of the process and support you as you and your family member make the transition.

I look after someone who has a learning disability and challenging behaviour, but would really appreciate a break every now and then, can Pepenbury help?

Pepenbury doesn’t have short break (respite) accommodation, but our MOST community support service (Kent) can provide overnight support in a person’s own home whilst carers have a night out or short break away. Hill Park Outreach Service offers this service in Bexley and surrounding boroughs. Alternatively, we can support people with a learning disability to have a short break away from home, pursuing their own interests.

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What help do you provide to help people get into employment?

Pepenbury’s Acorns day service, offers a range of daytime activities such as horticulture, gardening, care of small animals and catering. For those who want to pursue an activity further, we offer City & Guilds Skills for Working Life Entry qualifications Skills training. This supports people with a learning disability to gain practical experience and to work towards City and Guilds qualifications in their chosen area.

Our Coffee Shop and charity shops provide an opportunity for people to gain experience in customer care and retail skills. Our horticulture project helps people gain land-based skills.

These services help people get the practical skills and self confidence they need to find work.

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I’d like to volunteer to support Pepenbury’s work, what could I do?

Pepenbury’s volunteers are invaluable in helping us deliver high quality care and support services, cost effectively.

Following relevant DBS (formerly CRB) checks, we offer a range of volunteer opportunities such as office work, fund raising, facilities maintenance, gardening, working with our small animals or helping out in our Coffee Shop. For more information contact our volunteer coordinator Ann Hall on 01892 822168 or by email

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I’d like to help raise funds for Pepenbury, what could I do?

Pepenbury relies on voluntary donations to help us deliver high quality care and support services.

There are many ways to get involved including participating in a fundraising event, organising an event on our behalf, volunteering your time or making a donation.

If you are linked to a company or community organisation, you could adopt us as your charity of the year and we will work with you to support your fundraising efforts.

Whichever way you choose, we are grateful for your support!

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I’d like to work for Pepenbury, what jobs are available and how do I apply?

Pepenbury employs 250 staff in a wide range of roles including Care Co-ordinator,Support Worker, Marketing, Fundraising, Finance and Maintenance. We also have opportunities for people with retail experience in our charity shops.

Our staff vacancies are advertised on our website and job descriptions and application forms are available to download.

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